Cancellation & Refund Policy
Last updated: July 1, 2026
At Calm Seas Travel (TÜRSAB member no. 15919) we keep our cancellation policy flexible and fair. This page explains how to cancel a booking and how refunds are handled.
1. Free Cancellation
You can cancel free of charge up to 24 hours before the tour start time. If you have already paid, the full amount will be refunded.
2. How to Cancel
Send us your cancellation request by phone or WhatsApp (+90 256 613 22 24) or by email (info@calmseas.com.tr). Simply include your booking reference; we will confirm the cancellation with a message.
3. Late Cancellations
For cancellations made less than 24 hours before the tour starts, we cannot guarantee a refund, as vehicles, guides and seats have already been arranged. We do, however, review every case individually and offer an alternative date whenever possible.
4. Refunds for Online Payments
Online payments are refunded to the original payment method once the cancellation is confirmed. Depending on your bank, it usually takes 5-10 business days for the refund to appear on your card.
5. No-Show Policy
If you do not arrive at the meeting point and have not notified us in advance, the booking is considered used and no refund is issued. If you realise you will be late, please call us immediately — we will do our best to help.
6. Cancellations by Us or Due to Weather
If we have to cancel a tour because of severe weather, insufficient participation or operational reasons, we will inform you as soon as possible. In that case you receive a full refund, or — if you prefer — we reschedule your booking to another date free of charge.
7. Rescheduling
If you would rather change your tour date than cancel, we can move your booking to a new date free of charge, subject to availability. The 24-hour rule also applies to change requests.
8. Contact
For questions about cancellations and refunds: Calm Seas Travel, Kuşadası, Aydın, Türkiye — info@calmseas.com.tr — +90 256 613 22 24.